Chaos as easyJet and Tui passengers face eight-hour airport wait and ruined vacation via TEXT

HOLIDAYMAKERS was thrown into further chaos today after suffering eight-hour flight delays and hundreds of rides scrapped over text messages.

Passengers compared Bristol airport to a “zoo” this weekend, while those in Manchester waited four hours for a pilot to show up.


Passengers faced seven-hour delays at Bristol airportCredit: LT1Media
Tourists were furious after learning that their flights would be canceled at the last minute.


Tourists were furious after learning that their flights would be canceled at the last minute.Credit: LT1Media

Passengers said they endured a second day of chaos at major UK airports with travelers in Bristol complaining of delays and staffing problems.

One tourist tweeted: “Holiday canceled after arriving at Bristol airport this morning, then after spending over an hour on hold finally got to @TUUIK only to be cut off.”

Another wrote: “I arrived at Bristol airport at 11am for our 2pm flight to Gran Canaria and realized it was seven hours late. I wasn’t scheduled to leave until 8.55pm.”

Someone else said: “Bristol Zoo, sorry airport, it was the same for the lady on Friday. She made her flight only because she was delayed.”

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“Try to employ more people, even on a temporary basis to cover holidays.”

A fourth wrote: “Thanks for the incompetent staff, an absolutely appalling six hour delay service #bristolairport shocked the airlines that use your airport.”

Meanwhile, Tui passengers at Manchester Airport reported “mile-long” lines for check-in, with footage showing travelers backing up to the airport’s Skylink moving walkway.

Others said their vacation was scrapped altogether, with hundreds of customers walking away.

Some Britons recounted how they were forced to abandon their bags after failing to show up at the arrivals hall.

Dawn Brian, from Stoke-on-Trent, landed in Manchester around 9.50pm on Saturday night from Palma de Menorca.

“We were already worried about what we were going to find when we landed, but it was complete chaos,” Dawn told the Manchester Evening News.

She added: “We were waiting for our luggage for two hours and the belt on the carousel hadn’t even moved at all. It was horrible.

“There were bags everywhere that had just been abandoned from other flights.

“Someone said that their house keys were there and they couldn’t get into their house without them.”

We were waiting for our luggage for two hours and the carousel belt hadn’t even moved. it was horrible

brian of dawnTui passenger, Manchester

Vicki Bowdler, from Westhoughton in Bolton, arrived at Manchester Airport at 10pm on Saturday after holidaying in Menorca with her eight-year-old daughter.

“Fortunately our flight was only delayed an hour but then we had to wait to board in Manchester because there was no air shuttle available for us,” he said.

“We were told we would have to wait 30 minutes for our luggage, but every time everyone asked, it was always 30 minutes.

“We waited three hours until they told us around 2 am that we would have to fill out a form and go home.”

Duncan Smith was on the same flight as Vicki and said he was informed that no staff were available to unload his bags until the morning shift started.


“We were told there was no staff to retrieve our bags, but a TUI flight from Gran Canaria landed at 01:56am and the bags were processed without delay at the carousel we were waiting on,” he said.

Closed: “Turns out they had staff, but they chose to leave our luggage stranded while other flights arriving several hours later were processed.”

It comes after EasyJet announced it would cancel more than 200 flights from Gatwick over the next ten days, while Tui struck another blow with a “small number” written off from Gatwick, Birmingham and Manchester.

EasyJet said its cancellations would affect some 24 daily flights from London’s Gatwick airport between May 28 and June 6.

Tui, meanwhile, said “several operational and supply chain issues” were to blame for the cancellation of his flights.

On Saturday, some Tui customers were forced to wait four hours for a pilot to show up for a flight from Manchester to Kos, something the company has since apologized for.

Others in Bristol reported being stranded at the airport from 1pm to 9pm, only to have their flight canceled by email, Bristol Live reports.

It comes after 200 flights were canceled on Thursday due to an IT failure.

Many passengers were furious that they were stranded abroad due to the chaos.

Some also lost thousands of pounds after being forced to cancel their holidays or book on other flights.


Huge queues formed at Gatwick, Bristol and Manchester airports, hardest hit by the cancellations, as Britons scrambled to travel abroad.

Of the latest cancellations, an easyJet spokeswoman said: “We have made the decision to make early cancellations of around 24 Gatwick flights per day from tomorrow May 28 through June 6.

“We are very sorry for the late notice of some of these cancellations and the inconvenience caused to customers who booked on these flights, however we believe this is necessary to provide reliable services during this busy period.

“Customers are being informed as of today (Friday) and given the option to rebook their flight or receive a refund and can apply for compensation in accordance with regulations.”

A Tui spokesman also apologized.

“There have been delays due to a combination of factors,” they said, “and we are doing everything we can to keep customers informed.”

They added today: “We would like to thank customers at Manchester Airport today for their patience and understanding at this exceptionally busy time.

“We continually work with airport staff to ensure smooth running of ground operations.”


The company also apologized for the inconvenience to customers on Saturday’s TOM2680 from Manchester and Kos, which was “delayed due to a combination of factors causing significant operational disruption”.

He said customers will receive a full refund.

“We contacted affected customers as soon as we became aware of the change and all customers will receive a full refund within 14 days.”

Manchester Airport said today that they are aware of “challenges facing a number of airlines” which “are causing check-in and baggage claim delays for some passengers”.

They insisted that this “is not the experience we want passengers to have”, but explained: “Airlines and their ground handlers are responsible for their own check-in and baggage handling services.”

They added: “Passengers are advised to direct any questions or concerns about these issues, or anything related to their flight, to their airline, which will be in the best position to respond.”

Bristol Airport said today’s delays were due to a Jet2 flight.

Jet2 said they were “aware that this particular flight was delayed” adding that “we would like to apologize to affected customers”.

A Swissport spokesman who handles baggage at Manchester Airport said: “Midterm is always a busy time for airports and we know that they, like our airline partners, are experiencing a number of challenges that they often have. a domino effect. in our work, exacerbating existing capacity challenges.

“We understand how frustrating delays can be for passengers, so our staff will always do their best to find a solution.

“We will continue to collaborate with airports, airlines and other baggage handlers to minimize disruption wherever we can.”

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The latest chaos comes after Britons were urged to check travel advice before heading to the port of Dover this week.

The Department for Transport has warned that roads in Kent are “extremely busy” due to an “exceptionally high number” of travellers.

EasyJet and Tui have announced cancellations


EasyJet and Tui have announced cancellationsCredit: LT1Media
Queues snaked through Bristol airport as tourists tried to make their getaways.


Queues snaked through Bristol airport as tourists tried to make their getaways.Credit: LT1Media
Yesterday queues built up on the M20 from the port of Dover


Yesterday queues built up on the M20 from the port of DoverCredit: Stuart Brock
Drivers could be seen getting out of their cars in stationary traffic.


Drivers could be seen getting out of their cars in stationary traffic.Credit: Stuart Brock

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