Irish Zara lovers are furious after the fashion store announced that customers will have to pay for returns from now on.
People who want to return unwanted items to the store will now be slapped with a €1.95 charge.
Previously, Zara customers could return items free of charge to the popular retailer by taking them to the post office or drop-off point.
UK buyers will also face the new charge and will cost £1.95 to return their orders.
Zara’s policy stated: “You can return your order at any Zara store free of charge in the same market/region where you made the purchase.
“You just have to present the purchase receipt along with the items you wish to return. You can save it on your mobile, print it or show your ZARA QR, which you will find by going to the “Purchases” section of the ZARA Application.
“Remember, you don’t need to make a return request through the in-store returns website or app.
“Keep in mind that if you can’t go to a physical store yourself, you can let someone else go for you.”
And while the company will still allow free in-store returns, many have said this will mean longer wait times for those already facing long lines at all six stores in Ireland.
On Twitter, one said: “Zara now charging for returns is a joke.”
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Another added: “Zara is now charging returns unless you go to the physical store. Great move to help stop CO2 emissions!”
A third said: “Zara charging for returns is crazy, especially since they know how crazy their return lines are.”
Another claims he will no longer buy anything from the company, saying: “It’s shocking that considering the amount of online shopping I and so many others do, returns are not free.
“I don’t know of any other retailer that charges for returns. As much as I love their clothes, they’re not purchases for me anymore.”