More than a dozen Ryanair passengers were reportedly “stranded” at a Spanish airport after their flight mistakenly left without them.
The 14 clients had to fly from the Palma Son Sant Joan airport in Mallorca last Saturday, April 30.
They were supposed to board a flight FR5729 to Malaga, but were surprised to discover that the plane had left without them.
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Local media reports that the tourists, who had already registered, were placed in groups by ground staff to board the airport shuttle to the plane.
Spanish News Today reports that 14 commuters were told to wait for another shuttle when the bus filled up.
It wasn’t long before they realized the plane had left while they were still standing at the gate, as the Daily Star reports.
“We saw the last bus leave and we stayed there, waiting,” commented a passenger.
“I don’t understand how it could have happened,” another person said.
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“We had presented the QR code at the security check. In the system, it should look like we were on land.”
According to local media, Ryanair offered the stranded passengers another flight at 10pm that night. They were also given a voucher to use at the airport shops.
A Ryanair spokesman said: “The airport controller who operates the airport shuttle bus in Palma de Mallorca was unable to pick up this small group of passengers who were waiting for their bus at the airport gate to take them to their plane, resulting in miss their flight to Malaga”. (Apr 30).
“Affected passengers received snack vouchers and were re-accommodated on a later flight, with one passenger opting for a refund. Ryanair sincerely apologizes to passengers for this inconvenience.”
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