All 14 passengers had reportedly checked in for the flight and were at the gate. They said they were being organized into groups for the shuttle bus to the plane.
Due to lack of space on the ferries, 14 passengers were left at the airport waiting for the bus.
One said: “We saw the last bus leave, and there we stayed…waiting.”
However, after some time in which they said they had not received any information, they found out that the plane had taken off without them.
One said: “I don’t understand how this could have happened. We all go through the security check.
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“The system would have surely indicated that we were still on the ground.”
One passenger said that he had presented his QR code at the security check, so surely it should have been in Ryanair’s system.
According to Spanish News Today, Ryanair offered passengers another flight at 10:00 p.m. on Saturday and a four-euro voucher to spend in airport shops.
One of the women was traveling for a scheduled chemotherapy appointment and was very worried about missing her.
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British Airways and easyJet have also struggled with staff shortages and sickness, leading to flight cancellations.
In recent weeks, British Airways has canceled more than 100 daily flights, although the airline has said that passengers received advance warning.
easyJet has canceled around 70 flights a day as it struggles with off-duty staff with Covid and other shortages.
Milan has been one of BA’s hardest-hit destinations, though flights have been canceled at popular locations across Europe.
Ryanair has been contacted for comment on the forgotten passengers.