IRISH RAIL IS hiring 30 new Customer Service Officers to be placed on board trains to provide customer service and sell tickets.
Officers are expected to ensure seat reservations are honored, which allow passengers to reserve a particular seat that will display their name or reservation number above it.
In addition, they will be tasked with providing reliable and enhanced assistance to passengers with mobility problems.
The rail operator is hiring civil servants in Dublin, Galway, Limerick, Mallow, Sligo, Tralee, Westport and Waterford. The salary offered starts at €31,000 per year, with a maximum of €41,000 after ten years.
The role’s scope also includes “providing an onboard channel for the sale of tickets and first-class upgrades” and “assisting customers during outage situations, including arranging for connections and transfers.”
Irish Rail Chief Executive Jim Meade said the recruitment campaign is part of an “ongoing program to improve customer service and ensure all customers receive the care and support they need when traveling with us”.
“Customer response to shipboard Customer Service Officers has been extremely positive, and we are looking for motivated and proactive candidates who are passionate about customer service,” said Meade.
“With our investment plans, we are poised to expand tremendously in the coming years, which means that it is not only an excellent opportunity in itself, but will provide a strong career path within our company.”
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The selection process for positions includes online assessments, a competency-based interview, and medical and reference checks.
The online application system will close when it reaches the desired number of applicants.