Kiplinger Personal Finance: Financial companies with the best digital tools | business news

If you manage your finances on your phone or computer, you know how important it is to work with an institution with easy-to-use digital tools. Kiplinger Personal Finance recently reviewed apps and websites to find the finance companies with the best digital tools.

The bank’s mobile app and website are the most user-friendly of the bunch, combining simple navigation, an attractive interface, and a handy set of features for bank customers.

Account balances are displayed clearly and prominently on the home page, and you can drill down into each account to see a list of recent transactions and other details.

One notable feature of the app: Instead of tapping a button to complete certain transactions, such as transferring funds or depositing a check, you drag the button across the screen.

Best card issuer: American Express

The company’s mobile app and website are easy to navigate, yet offer many features and functions.

People are also reading…

  • Virginia ABC Launches New “Random” Way To Buy Assigned Bourbon On Demand
  • Williams: First, Montpelier reversed its promise to share power with the descendants of the enslaved. Now, he is withdrawing from his history of slavery.
  • A police officer rescues a baby after the mother leads police on a high-speed chase that ends in a fiery crash in Powhatan
  • The Va. Department of Education. delivers information as ordered by the judge in the FOIA case
  • 5 students, 2 adults injured when Chesterfield school bus plunges into ravine
  • Teel: UVA officials hope former athlete’s $40m pledge ‘inspires others’
  • After another tumultuous week, is Dan Snyder any closer to losing the Washington Commanders?
  • MLB announces multiple suspensions and fines in response to Flying Squirrels altercation
  • Former defensive coordinator Justin Hamilton looks back on his time with the Hokies, looking ahead to a future in the NFL
  • UPDATE: ‘A life of healing’ ahead for VCU admin’s family as Henrico man receives three life sentences for his kidnapping, rape and murder
  • Founder and former CEO of CarLotz is appointed to the board of directors of a Richmond-based elder care company
  • Police capture second fugitive from state psychiatric hospital
  • Sandston woman, 69, killed after car she was driving veered off I-64 in Henrico; child survives
  • Former VCU standout assistant coach Chris Cheeks dies at 54
  • Henrico man charged in $1.1 million federal fraud investigation

It’s easy to find and use a chat box that provides automated answers to your questions, as well as live access to customer service representatives. Your statement balance, total balance, and payment due are highlighted at the top of the home page, and recent transactions are listed below.

Clearly marked buttons take you to pages for statements, payments, viewing and redeeming rewards balances, and managing tasks such as replacing a damaged or stolen card and modifying account notifications. And customers in the Membership Rewards program can rank card benefits in the app and use tools on the go.

Best Mortgage Lender: US Bank

Through the US Bank website and mobile app, you can view current wait times to speak with a customer service representative over the phone and request that a representative call you if you prefer not to wait on hold.

Customers can also “co-browse” with bank representatives, allowing them to share their screen so they can navigate the website or app together. And last summer, the bank introduced one-way representative video so customers can see the person they’re talking to.

In response to the influx of mortgage customers needing financial accommodations as the pandemic brought the economy down, US Bank added the ability for customers to make payments through its assistance program web portal. And all the basic tools stand on their own.

Geico gets the nod as our digital winner among insurers, with a clean, well-designed app and website that provides great features for customers and non-customers alike.

As a Geico customer, you can use the app to get digital insurance ID cards on the go, get roadside assistance, send photos to get a vehicle damage estimate in about 20 minutes, make payments, and chat with an assistant virtual on billing, policies and other issues.

Visit for more information on this and other money-related topics.

Add Comment